Breakthrough Solutions Payroll

TMCnet's IVR Week in Review

Also they do not support vital new and cost-effective customer-popular channels such as chat, SMS/text and outbound notification.  

Now finally your firm is loosening the tap on this and other long-delayed purchases but with a strict budget. Also in the works is changing from wholly or partial TDM to IP. The choice you are now facing is whether to buy new premise-licensed tools or to have them hosted instead.

Hosting has emerged as a competitive option to acquiring, installing and integrating new products. Hosted delivery promises low or no capital expenses or CAPEX for them, which entails upfront costs and reduced flexibility via billable operating expenses or on typically a pay-as-you-go basis.

On the other hand buying your own set of products enables you to customize them and after three to five years can be cheaper than hosting: provided you do not change them out.

Ben Navon is president and CEO of Optimized Business, a voice/data communications firm. It provides hosted services as well as supports on-premise installations. His company has extensive experience in call/contact center management and telephony services integration. TMCnet recently interviewed him to get his take on the benefits and issues with hosting these vital contact center functions.

TMC also reported that IVR, whether DTMF or speech rec, is the self-service technology that everyone loves to hate. Web self-service can also be frustrating to use. Yet if they are designed right – one of the key features is having backup human assistance options – even those of us who hate communicating with machines may learn to truly like the experience.

Interactions Corporation thinks so. So do its investors. It has closed a new funding round totaling $12 million led by Sigma Partners, with strong participation from North Hill Ventures, Cross Atlantic Capital Partners and Updata Partners.  

The firm has patented hybrid self-service/human assistance technology for automated voice plus other interactive systems that it says delivers an unprecedented level of understanding that engages customers in productive, natural conversations. The technology routes customers’ utterances to a speech recognition engine supplemented by small pool of what it calls “intent analysts” who provide an additional layer of understanding at any point during the conversations.

Charity make HR 'Break'through | HR Software | Payroll system

• All their work would not be possible without their 421 dedicated staff and 595 invaluable volunteers

Cascade’s core HR module will provide a comprehensive and powerful management tool and assist Break in achieving its business objectives.

Alongside our core HR module Break will implement a range of flexible modules including Self Service, Workflow, Training, Recruitment, Online Recruitment and our HMRC Standard Payroll module.

Break will be able to combine Self Service with Cascade’s Workflow features and provide Best Practice Workflows. These workflows are designed in the core Workflow module and will guide users through any given task. This guarantee of best practice is just one example of why Cascade has a 100% success rate in rolling out Self Service to anything from 25 to 10,000 staff across single and worldwide sites.

Our Payroll solution meets the HMRC Standard and is fully integrated, therefore Break will be able to view their payslips through employee Self Service access. Checks and measures are user definable and will ensure Break can authorise changes they want to and allow other changes to process automatically.

Cascade is used by more than 300 organisations from 25 to 10,000 employees in the UK and abroad across a wide range of sectors. Break are the latest charitable organisation to implement Cascade, others include; Friends of the Earth, St Gemmas Hospice, Sustrans and Oxfam International.

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